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This form is for OEM Reman Replacement Orders and Repair and Rebuild Orders Only — think of it as your ECU’s VIP boarding pass back to life. ✈️ This form is NOT for Programming/Cloning or Wire Harness Restoration services. ⚙️ Please use the correct form for those—trust us, it makes life easier for everyone involved. Please see below:
All Repair & Rebuild Services are non-refundable. By sending in your unit, you confirm you’ve read, understood, and agreed to this policy.
Service does not include Fire Damage, Broken Plugs, and/or Mapping (additional fees may occur).
Our Wiring Harness Restoration Services typically have an average turnaround time of 20 business days (Prepaid Orders receive priority).
While we strive to meet these deadlines for the majority of our services, we cannot guarantee them due to potential delays beyond our control. We will make every effort to communicate any delays to you promptly. It is advisable to allow for a few extra days in your planning.
There are No Refunds on Tests, Programming, or Repair and Rebuild Services.
All Units are Tested, then Rebuilt, and then Tested again by a Computer Specialist
ALL SERVICES are subject to a Test Fee and Shipping (if applicable):
Our Repair and Rebuild Services typically have a turnaround time of 3 to 5 business days (Prepaid Orders receive priority). While we strive to meet these deadlines for the majority of our services, we cannot guarantee them due to potential delays beyond our control. We will make every effort to communicate any delays to you promptly. It is advisable to allow for a few extra days in your planning.
If you are in a crunch for time, please ask about our 24 Hrs Option or our Replacement Option.
Units that have been previously opened & damage in opening process, additional charges will apply for the repair of the damages done from improper opening, repair services do not cover negligent damage to the unit.
ACS is not responsible for lost or damage during shipping, packages that arrive damage to our facility will be declined.
How does a repair service work? Once a repair service is purchased, you must print out proper required repair form. Fill out all question on the form leave none blank, sign and date form. If sending in multiple units for repair each unit needs paperwork even if from the same vehicle. Package up your unit safely and send to address on repair form. There is a 1 to 3 day turnaround on most ("Per Unit or Per Service") from time of arrival & check-in process. Please note if your item is not prepaid prior to arrival full price will apply (no sales prices will be granted). We do not issue Refunds on Testing, programming or Repair Services. Technical Support is only for previous repairs & purchases. OEM part(s) are a must! PLEASE MAKE SURE PROPER DIAGNOSES IS DONE PRIOR TO SENDING UNIT IN!!! Units that have been previously opened & damage in opening process, additional charges will apply for the repair of the damages done from improper opening. Units that are UNATTENDED, UNPAID or UNCLAIMED for 30 days will be property of ACS.
All units get tested prior to repair. Repair services are a 50/50 chance of being repaired. If deemed not repairable, we have a large selection of replacement unit that are Plug & Drive and most ship out UPS free ground within 1 to 3 days from time order was placed & payment cleared "Core Charge may apply". If a unit is not repairable should you choose not to replace with us test fee & shipping will apply.
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