Technical Support

No refunds for the Elite Membership Program.  Elite membership program can not be transferred or used by another person. Failing to do so can lead to membership cancelation.

ALL Services have up to a 5 Business Days Turnaround (unless otherwise specified) and your Service will not begin until ALL requested info is received. It is your sole responsibility to provide info and ACS will not continuously request info.

• We DO NOT receive updates during Repair and Rebuild Service! You will receive Notes after your Service has been completed. We will contact you as soon as we have an update. 99% of our Communication is completed through email, so please check your email periodically for updates. Please refrain from contact us for an update prior to 5 Business days. Continuous calls for an update, only slows your Service down.
• ACS DOES NOT diagnose your Unit or go through your entire Unit, ONLY Tests, Repair and Rebuild the Unit based on your diagnoses. Unit must be Scanned prior to sending it in or dropping it off.
• Proper diagnoses must be done on your end. 
• Must remove ALL Aftermarket Performance Tunes in the unit(s) prior to you sending it in. As part of the Testing and Repair and Rebuild Process, we may need to Update the Software or Reflash the Unit and you will lose ALL Aftermarket Performance Tunes in the unit(s)!  If Aftermarket Performance Tune is lost, ACS is not responsible!
• Units that have been previously opened & damage in opening process, additional charges will apply for the repair of the damages done from improper opening, repair services do not cover negligent damage to the unit.
• There ARE ABSOLUTELY NO REFUNDS ON REPAIR SERVICES (parts are changed and man-hours put in based on Problem Description and/or DTCs provided).
• ALL SERVICES at minimum are subject to a Test Fee (Gas: $99.88, Light Duty and Medium Duty Diesel: $248.88, Allison TCM: $248.88 and Heavy Duty Diesel: $248.88).
• If you have No Communication, once Communication has been established you may now have DTC’s present once you install the Unit. These are not new issues; they were just not displayed as you could not connect with the Unit (No Communication). ACS is not responsible for these issues.
• All Info provide must be detailed and specific. If Notes are not specific and detailed (or no Notes at all), ACS can only Replace your Unit (No Refunds).
• If your Troubleshooting/Diagnostics for your Repair Service is having Test or Second Unit, please provide 1 clear video (showing our Unit in the Vehicle with errors and your ‘Test’ Unit in the Vehicle working with NO ERRORS).
• If for any reason, you install the Unit and it is not working properly, please stop and scan the Unit. Then email us your Scan Results. We will contact you and advise how to proceed.
• ACS is not responsible for ANY SHIPPING (unless otherwise stated) and if a Refund is issued, Shipping is Not Refundable.
• Please do not assume that by solely Replacing, Rebuilding and/or Programming a Module will correct all of the Vehicle Faults. A Module’s Rebuild, Replacement or Programming goes hand and hand with Proper Vehicle Diagnostics and Vehicle Repairs. A Rebuilt, Replaced or Programmed Module should not be installed until ALL Vehicle Faults have been tended to.
• ACS. is not responsible for car rentals, towing, storage, legal fees, lost wages or any other costs; neither now or in the future. I

To qualify for a 100% Refund:

• Unit’s Sealed Plastic Covering must not have been removed
• Returned before 14 days.
• The ACS Tags have not been removed from Plugs
• Unit has not been used or installed
• Unit show no signs of damage from Shipping or otherwise
• Unit Programming and/or Software has not been Tampered with

ALL other Returns are subject to a 60% Restocking Fee (Parts changed, Programming and Man-hours Shipping ang Handling). 

• A Returned Unit must be accompanied by The Original ACS Receipts. and must be in the same condition and working as when it was shipped to the Customer. Further, the Plug Seal & Warranty stickers must not have been TAMPERED, ALTERED or REMOVED for a full Refund. Neither Shipping nor Handling are refundable.
• If Customer ordered the wrong part, ACS will exchange it for the correct part if Customer returns the purchased part and pays the cost of the additional shipping charge. if you pay the shipping. If the return is due to misdiagnosis by the Customer or his agents, there is a 60% restocking fee and the balance will be refunded to the Customer.
• Returns of purchases from outside the 48 contiguous states must pay a non-refundable unit charge.
• You will be notified if there is any Programming and/or Security Key Relearn necessary; if there is and for ANY reason you are unable to Program or Relearn your 2 Security Keys, THERE ARE NO REFUNDS.
• All sales of Replacement Units are made with the exchange of your Core therefore. Buyer must send in old core or Pay a Core Charge to activate the Warranty within 14 days of receipt to be valid (with pre-paid label that ACS provides). AFTER ONE WARRANTY CLAIM, THE WARRANTY IS EXHAUSTED.
• Failure to return your Core or pay a Core Charge within 14 days will Void the Warranty on your Replacement Unit. No warranty will be offered or honored on a core that shows signs of damage due to: tampering; percussion to the unit; vehicular accident; fire; exposure to liquids; improper exposure to electricity; or mishandling of the unit.”
• Failure to comply with ACS Policy & Procedure may forfeit any future Warranty. THERE ARE NO REFUNDS ON SHIPPING AND HANDLING.
• ACS provides Free Ground Shipping on select purchases only, and only within the 48 contiguous United States. An additional $100.00 charge applies for shipment to HI, AK and PR. WE DO NOT SHIP INTERNATIONALLY. However, Customer can arrange for International Shipment by providing ALL the prepaid Shipping Labels and ALL the necessary Shipping Documentation for ACS. Customer agrees to release and hold harmless ACS for any loss in International Shipment. If other Shipping methods are needed, please contact us at (954) 513-8359 to make arrangements.
• Shipping for Warranty Claims must be paid by Customer. ACS is not responsible for lost or damage during shipping, packages that arrive damage to our facility will be declined. Customer must Insure all shipments. Return Labels are not provided for defect, Warranty or Refund Returns.
• TSBs (TECHNICAL SERVICE BULLETINS) are Documented Procedures for Repairing Vehicles, ISSUED BY THE VEHICLE MANUFACTURER when there is an Anticipated Problem as well as Preventive Maintenance. TSBs can range from vehicle-specific to covering entire product lines and break down the specified repair into a step-by-step process. Some of the benefits of an Automotive TSB: that by widely circulating among Dealership Service Departments and Mechanics an Engineering-Level Description and Solution for a Problem common to Type (DTCs), Year, Make or Model of car a well-managed TSB process can save Technicians troubleshooting time; provide organized itemized repair procedures and standardize the repair process. 
• ALL Parts must be Replaced with OEM (Original Equipment Manufacturer) parts from Dealership ONLY. If a TSB was issued, we will request Original Receipts and Paid Proof of Purchase of what the TSB and ACS asked for was tended to prior to installing the Repaired and/or Replacement Unit. 
• You will receive an Updated Repair Form with TECH NOTES (including but not withstanding; Errors Found, Possible Causes, Repairs Performed, TSB's Technical Service Bulletin) and Items that must be Tended to prior to installing the Unit and ect...), will be emailed to you (email provided) once ALL Repairs are complete.
• You will receive Documentation confirming Communication. If you Install the Repaired or Remanufactured Unit and you do not have Communication, there are No WARRANTIES OR REFUNDS. Loss of Communication is a DIRECT result of Vehicle Faults.