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Warranty Form

Please read below for Policy & Procedures

Warranty, Returns & Shipping

Warranty Information

Upon Return & Receiving your OLD CORE your Warranty will be Activated. Your unit will have 1 Year Warranty, prorated after 6 months or 12,000mi/19,300km. The warranty is non-transferrable applies only to original purchaser void if vehicle is sold! Auto Computer Specialist is not responsible for lost or mismailed units to us for warranty or R&R services. No warranty will be honored without receipts and without defected in hand. If a unit is lost we do not honor warranty and you must do a new purchase. If a warranty is issued a refund my not qualify. Warranty is subject to ACS approval.

Warranty Coverage

Your parts replaced, EXCLUDING collision, oil and water damage. In addition, if the part is damaged due to pre-existing electrical shorts in your vehicle, you may be subject to a replacement charge. Please verify that your wiring harness, grounds, sensors, battery, battery terminals and all other components are in good working condition before installing your new computer. We do NOT pay for any reimbursements such as shipping, legal fees, lost wages, car rentals, towing bills, storage fees, Mechanics labor or parts. The warranty also does not cover any damages to the ECM that is done by accident's, tampering of factory programming or aftermarket products, chips or programmers.

Shipping

*NO REFUNDS ARE ISSUED FOR SHIPPING AND HANDLING* 

FREE Ground Shipping UPS in the USA  *An additional $20 charge for shipping to HI, AK and PR will apply*.  We DO NOT Ship international prior arrangements must be made. International shipping must be paid by Buyer or if sending in for Repair must be sent in with pre paid label.

ACS does Free Ground Shipping with UPS on Purchases and Repair Services only. Shipping coming or going for Repair Warranty or Warranty must be paid by buyer. If other shipping methods are needed please contact us at (954) 513-8359 for further arrangements. Core Return Labels are not for defect, warranty, refund returns. 

Return Policy

This is an electrical part. If you have any questions about this part, please e-mail or call us. If you do not want this part, 1) You may return the UNOPENED , UNUSED & UNINSTALLED part within 14 days of delivery for a full refund “ The Plug Seal & Warranty stickers must not have been TAMPERD, ALTERED or REMOVED for a full Refund minus Shipping & Handling “ . 2) After 14 days refund 50% restocking fee will be charged for Prepping, Rebuilding, and Programming Cost & Tech Time’. Minus any shipping and handling. If the part was misdiagnosed or part was installed for testing there is a 60% restocking fee off of the refund”. The returned part must be in the same condition and working as when we shipped it to you. 

Core Return

All of our sale are with exchange of old core. Must send in core to activate warranty. If core is not sent in with-in 14 days no warranty will be issued. If you wish to keep your core a core will apply. Cores being returned must be in good condition (no dents) never been opened unless by a professional. Must have all its components inside & outside. No fire damage, no heavy oil damage, no water damage. Core Return label may not be used for a warranty or refund return. Out of counrty purchases must pay core charge up front. 

Refunds

NO REUNDS AFTER 30 DAYS OF PURCHASE DATE NO REFUNDS ARE ISSUED WITHOUT PROOF OF RECEIPTS. NO REFUND ON R&R SERVICES A PARCEL CREDIT GETS ISSUED FOR NEW PURCHASE. REFUNDS ARE DONE ONCE UNIT IS RECEIVED BACK! IF WARRANTY WAS ISSUED REFUND MAY NOT APPLY.

We do not pay refund return shipping charges and our Core Return label may not be used for a refund return. If you ordered the wrong part we will exchange it for the correct part if you pay the shipping.  Auto Computer Specialist is not responsible for customers that don’t want to pay a workshop, lost or mismailed units to us for warranty or R&R services